Privacy Policy

1. Introduction

InstaGo Moving LLC ("InstaGo Moving," "we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at instagomoving.com or use our moving services.

Please read this policy carefully. By using our website or engaging our services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms stated here, please discontinue your use of our website and services.

2. Information We Collect

We collect information you provide directly to us as well as data generated automatically when you interact with our website.

Personal information you provide:

• Full name and contact details (phone number, email address, mailing address)
• Origin and destination addresses for your move
• Move date, inventory details, and any special service requests
• Payment and billing information (processed securely through our payment providers)
• Communications you send us via forms, email, or phone

Information collected automatically:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and general location data (city/region level)
• Cookie identifiers and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and manage services: Schedule and coordinate your move, assign crews, and deliver the services you requested.
• Communicate with you: Send booking confirmations, appointment reminders, service updates, and respond to your inquiries.
• Process payments: Facilitate secure billing and invoice generation through our trusted payment processors.
• Improve our services: Analyze usage patterns and customer feedback to enhance our operations, website experience, and service quality.
• Marketing communications: With your consent, send promotional offers, news, and updates about InstaGo Moving services. You may opt out of marketing emails at any time by clicking "Unsubscribe" in any email we send or by contacting us directly at info@instagomoving.com.
• Legal compliance: Meet our legal obligations, resolve disputes, and enforce our agreements.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party vendors (payment processors, scheduling platforms, analytics providers, and customer communication tools) who assist us in operating our business. These partners are contractually required to keep your information confidential and use it solely to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the safety of any person, investigate fraud, or respond to a lawful request.
• Business transfers: If InstaGo Moving LLC is involved in a merger, acquisition, asset sale, or other business transition, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

Outside of the situations described above, we will never share your personal data with third parties without your explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — and similar tracking technologies to enhance your browsing experience and analyze how visitors interact with our site.

We use cookies for:

• Analytics: Tools such as Google Analytics help us understand visitor behavior, traffic sources, and site performance so we can improve our content and user experience.
• Functionality: Some cookies remember your preferences or form entries to make your experience smoother.
• Advertising: We may use tracking pixels or cookies from advertising networks to measure the effectiveness of our marketing campaigns.

You can control or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling cookies may affect the functionality of certain parts of our website. For more information on managing cookies, visit allaboutcookies.org.

6. Data Security

We take the security of your personal information seriously. InstaGo Moving employs industry-standard technical and organizational measures — including SSL/TLS encryption for data transmitted over the internet, access controls, and secure data storage practices — to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to certain legal exceptions (for example, where we are required to retain records for tax or legal purposes).
• Opt-out of marketing: You may withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.
• Data portability: Where applicable, you may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to all verifiable requests within the timeframe required by applicable law. We may need to verify your identity before processing your request.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@instagomoving.com. We will take prompt steps to delete such information from our records.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and update the effective date at the top of this document.

Your continued use of our website or services after any changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: InstaGo Moving LLC
• Email: info@instagomoving.com
• Phone: (833) 310-0999
• Website: instagomoving.com

We are committed to working with you to resolve any privacy concerns you may have and will respond to all inquiries as quickly as possible.